Terms of Use


    All services provided by NeruHost ("NeruHost") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any State law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless NeruHost from any claims resulting from the use of service which damages the subscriber or any other party.

    Prohibited are sites that promote any illegal activity or present content that may be damaging to NeruHost' servers, or any other server on the Internet. Links to such materials are also prohibited.

    Server Abuse
    Any attempt to undermine or cause harm to a server or customer of NeruHost is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

    Refusal of Service
    We reserve the right to refuse, cancel or suspend service, at our sole discretion. All sub-networks, distributive hosting sites and dedicated servers of NeruHost must adhere to the above policies.

    Billing
    By the Account Activation, NeruHost shall deliver by e-mail, an invoice in accordance with the applicable Service Fees for services rendered. When an invoice is delivered to the client, payment shall be remitted to NeruHost by no later than the specified payment due date.

    Service Fees
    Certain services carry a setup fee charged by NeruHost to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to NeruHost and agrees to pay any and all fees incurred by client. The client will be responsible for service fees for the entire billing period, and such fees will not be pro-rated or refunded. Domains, SSL Certificates, Sitelock and Codeguard services are NOT refoundable.

    Money back guarantee & refund policy
    We offer a 30 day Money back guarantee in shared hosting services.
    TRIAL LINK.

    Account Suspension
    Any unpaid hosting service will be suspended, and it will be fully canceled in 30 days.

    Cancellation Refunds
    We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.

    Refusal of Service
    We reserve the right to refuse, cancel or suspend service, at our sole discretion.

    Limitation of Liability
    NeruHost shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from NeruHost servers going off-line or being unavailable for any reason whatsoever. Furthermore, NeruHost shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of NeruHost ' servers. All damages shall be limited to the immediate termination of service.

    Violations
    Violations of these Acceptable Use Policies should be referred to hello@neruhost.com. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

    Disclaimer
    NeruHost cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by NeruHost are resold. Thus, certain equipment, routing, software and programming used by NeruHost are not directly owned or written by NeruHost. Moreover, NeruHost holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as NeruHost sees fit.

    Account Activation
    By activating your account with NeruHost, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

    NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail prior to taking any action to provide you with an opportunity to correct the problem.

    Server Uptime Guarantee
    NeruHost guarantees 99% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.

    NeruHost reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.
    NeruHost is not responsible for the loss of information and files hosted on our servers (hard disk or system faillures).
    Uptime may be diminished by maintenance or force majeure

     

    Acceptable Use Policy


    NeruHost reserves the right to take certain preventive or corrective actions. NeruHost has developed an Acceptable Use Policy ("AUP"), which supplements the service agreement, and is intended as a guide to the customer's rights and obligations when using NeruHost' services.

    NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE.

    PROHIBITED ACTIVITIES

    Spamming: 
    Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward NeruHost, but also because it can overload NeruHost' network and disrupt service to NeruHost' subscribers. Also, maintaining an open SMTP relay is prohibited.

    Audio/Video Streaming
    Audio/Video Streaming is not hosting friendly. As such, NeruHost does not allow any streaming of audio or video content. Offending accounts will be suspended without noticed or terminated.

    Adult-Oriented Content: 
    NeruHost does not allow adult content and will suspend/terminate any offending account.

    Chat and Proxy websites.

    Nulled Scrips and Templates. 

    Large File Policy: 
    NeruHost is not for file hosting and distribution - as such, customers may not host any files larger than 50MB in size that are observed to be available for the sole purpose of download. Hosting account cannot be used to upload only archives, it must show an operative website.

    Obscene Speech or Materials: 
    Using NeruHost' network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited.

    Defamatory or Abusive Language: 
    Using NeruHost' network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.

    Forging of Headers:
    Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

    Illegal or Unauthorized Access to Other Computers or Networks: 
    Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking").

    Distribution of Internet Viruses, Warez, Hacking, Phishing, Worms, Trojan Horses or Other Destructive Activities
    Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Phising and Scam sites are not allowed.

    Facilitation a Violation of this AUP: 
    Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP.

    Export Control Violations: 
    Exporting encryption software over the Internet or otherwise, to points outside the United States.

    Usenet Groups: 
    NeruHost reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

    Other Illegal Activities: 
    Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.

    Other Activities: 
    Engaging in activities, whether lawful or unlawful, that NeruHost determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations.

    NeruHost will not intentionally monitor private electronic mail messages sent or receive by its subscribers, unless required to do so by law, governmental authority or when public safety is at stake. NeruHost may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. NeruHost may disclose subscriber information or information transmitted over its network where necessary to protect NeruHost and others from harm, or where such disclosure is necessary to the proper operation of the system. However, NeruHost will never sell information to other services or outside companies.

    We hope this AUP is helpful in clarifying the obligations of Internet users, including NeruHost and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to hello@neruhost.com.

     

    NeruHost is not responsible for errors or outdated information on this website.

    Your Hosting or Customer account can be cancelled if you do not follow this Terms and Conditions of Service.