- General conditions to apply money back guarantee:

  • Service termination requests must be requested using a support ticket.
  • Shared hosting services are covered within thirty days from the day of creation/activation.
  • Renewal orders do not apply.
  • Domain and Domain Privacy (ID Protect) are not refundable.
  • SiteLock, SSL Certificates and Codeguard services are not refundable.
  • Reseller packages are only covered for the total cancellation of the complete Reseller package.
  • We will refound the money using the same payment gateway used to pay the services, or paypal.
  • Customer must use real personal information on the NeruHost account.
  • Customer have to comply with the terms and conditions of use.